The Highly Reliable Hero award has been created to celebrate the Heroes around us. A person that goes out of his/her way to do extraordinary things for our patients, family members and fellow teammates.
This award is open to every Mountainside Medical Center team member, volunteer and physician that has made a positive impact on our patients’ lives or any of the lives around us.
A space has been dedicated in the Main Lobby to recognize our Heroes and their contributions. These heroes will be honored by displaying their photo, name, department, date of the event, and a QR Code where their story will be accessible. A pin will also be awarded to them to wear proudly.
The Highly Reliable Heroes are personifying teamwork, compassion and commitment to quality of care for our patients, families and coworkers.
Cathy Eldridge, Patient Satisfaction Coordinator
Cathy was nominated by a member of the Patient and Family Advisory Council at Mountainside Medical Center who was experiencing a hardship when her loved one was in a coma. She and her husband have both been patients of Mountainside, and everytime they return to the hospital Cathy makes every effort to provide them with guidance and support, often going above and beyond to assist in anyway possible.
When asked about Cathy, she says “You don't realize how much you need help, until it is offered. […] Mountainside Hospital is lucky to have you, and so are all of us who have come to appreciate you during the most difficult of times. You are unique!”
Patricia “Trish” Delgrosso, Director of Surgical Services
Safe quality patient care is at the very heart of all that Trish does, which is evidenced by the countless hours she works to ensure that patients, physicians and team members have exactly what they need for their visit and work day. Team members can always count on Trish to be there to providing word, a laugh, or a snack to keep the motivation going through the work day. A true mentor and leader, Trish leads by example, handling challenging situations head on with positivity, decorum and without hesitation.
Recently, a “code blue” was called overhead to the loading dock, an unusual area for an emergency to take place. Hoping the call was in error, Trish rapidly responded and arrived to see a fellow team mate in dire need of emergency medical attention. First on the scene, Trish provided CPR until the rest of the code team arrived. It was her quick actions, critical thinking and expert emergency care that truly saved this team member’s life.
Today, he is alive and well, stating, “I am living proof of Trish’s knowledge and quick response to my personal emergency. Timing is everything, and in my case, it made the difference between life and death. I, as well as my wife and family, will be forever grateful for my second chance.”
Coming together to help save lives
A multidisciplinary team of professionals worked together seamlessly, compassionately, and diligently on Tuesday November 13, 2018 to help save the life of an infant born in our facility at 25 weeks gestation weighing in at only 1 pound and 15 ounces. This team includes clinical and non-clinical staff: doctors, nurses, certified surgical technologists, respiratory therapists, radiology techs, unit secretaries and housekeeping.
Read the nomination here.
Dr. Everette Schlam
In practice for over 30 years, Dr. Everette Schlam is known to patients and colleagues alike as the "sweetest, most humble and hard working individual." He is always advocates for his patients and his colleagues, providing guidance and wisdom. His patience and kindness make him easily approachable. He is a tremendous role model for all of the Mountainside team in clinical and non-clinical areas.
Nancy Ellen Lands, R.N., Inpatient Behavioral Health
A nurse for 15 years in this institution she is always able to find ways to show compassion. It’s not always an easy task but she is able to recognize that every patient is special. Patients are at the most vulnerable times of their lives when they are in our care. Nancy Ellen is able to assure them that they are not alone and that although they may be facing a difficult journey, she will be by their side.
One example of her caring attitude and heroic behavior was exhibited when a patient was being discharged to a homeless shelter. Upon learning she was going to be discharged, the patient became extremely agitated, but Nancy took the time to hear her concerns – she was without a coat, and with the winter upon us, the patient did not have anything to keep her warm through the cold months. Nancy Ellen immediately retrieved a coat and gloves for the patient, who was thankful for Nancy Ellen’s kindness.
“This behavior is not unique to this one occasion,” a colleague explains. “Nancy Ellen always has a locker full of new clothing of all sizes for male and female patients. Any patient in need receives a few outfits from her locker without even requesting them.”