December 22, 2020

Hackensack Meridian Mountainside Medical Center Receives 2020 Press Ganey Guardian of Excellence Award for Achieving and Sustaining Excellence in Patient Experience

Mountainside Medical Center is pleased to announce that its Behavioral Health inpatient unit has been named a 2020 Guardian of Excellence Award® winner by Press Ganey. The Guardian of Excellence Award recognizes top-performing health care organizations that have achieved the 95th percentile or above for performance in Patient Experience.

The Press Ganey Guardian of Excellence Award is a nationally recognized symbol of achievement in health care. Presented annually, the award honors clients who consistently sustained performance in the top 5% of all Press Ganey clients for each reporting period during the course of one year.

The Behavioral Health inpatient unit at Mountainside Medical Center encompasses a multidisciplinary team who delivers specially-trained care using an array of techniques including mental health counseling, therapy, depression treatments and psychiatric support. The Behavioral Health Program is unique as it provides a complete continuum of care from crisis to outpatient. The patients are welcomed by a team of psychiatrists, nurses, licensed social workers and creative arts clinicians.  These caregivers are skilled at communication and use a multidisciplinary team approach to patient care.

“The caregivers and staff of Mountainside Medical Center touch the lives of patients and their families in profound ways,” said Patrick T. Ryan, Chairman and Chief Executive Officer, Press Ganey. “This award reflects their deep commitment to listening to the voices of their patients and our shared mission to reduce suffering and improve the safety, quality, and experience of patient-centered care. I continue to be humbled and inspired by their heroic efforts to care for patients in the face of the uncertainty, stress, and fear brought on by the COVID-19 pandemic. Press Ganey is proud to partner with them in this noble work and we congratulate them on this tremendous achievement.”

“This award represents an important recognition in measuring, understanding, and improving the delivery of care we aim to achieve each day,” says Tim O’ Brien, CEO of Mountainside Medical Center. “We receive continuous praise from patients regarding the compassion and understanding of their illness which is key to our staff winning this prestigious award. Taking care of our community is our highest priority and it is important that we continuously strive to improve our performance.”


About Mountainside Medical Center

Mountainside Medical Center has been serving Montclair and its surrounding New Jersey communities since 1891. The hospital provides patients immediate access to innovative and effective treatment alternatives at specialized centers within the hospital that focus on imaging, women’s health, cancer care, surgery, obesity, stroke and chronic kidney disease. Mountainside Medical Center is designated as a Primary Stroke Center by the NJ State Department of Health and Senior Services and is one of only a few community hospitals licensed by the State to perform emergency cardiac angioplasty. To learn more about Mountainside Medical Center visit

About Press Ganey

Press Ganey pioneered the health care performance improvement movement 35 years ago. Today Press Ganey offers an integrated suite of solutions that enable enterprise transformation across the patient journey. Delivered through a cutting-edge digital platform built on a foundation of data security, Press Ganey solutions address safety, clinical excellence, patient experience, and workforce engagement. The company works with more than 41,000 health care facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality, and experience of care.





 Hackensack Meridian Mountainside Medical Center Receives 2020 Press Ganey Guardian of Excellence Award for Achieving and Sustaining Excellence in Patient Experience
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