Patients like to know someone is watching over them and truly cares about them.As part of its patient focused commitment to medical excellence, Hackensack Meridian Health Mountainside Medical Center has implemented Highly Reliable Rounding (HRR), a multi-disciplinary approach to bedside rounding that delivers improved care coordination, patient-centered care and team building, and better patient outcomes. In patients that receive HHR, the procedures have resulted in patient satisfaction rates of greater than 90% in 2017.
The pillars of the HRR initiative are: sharing real time information between all providers with the patient as a partner in the center, performing quality safety checks and engaging the patient and the team in discharge planning to assure a safe transition of care at discharge. Benefits include:
Providing the optimal patient experience is at the heart of Highly Reliable Rounding. It’s about building relationships and trust as well as meeting the physical needs of patients.
Dr. Valerie Allusson, Chief Medical Officer, developed the Highly Reliable Rounding model implemented and was instrumental in rolling out the procedures at Mountainside Medical Center.