Visiting Hours

We continue to prioritize the safety and well-being of patients, patient visitors and support persons, and staff.  While we understand and recognize the important role that visits from support persons have on a patients’ well-being, the current visitation level as indicated by the New Jersey Hospital Association guidance (for all NJ Hospitals) is at Yellow.

This visitation level restricts all visitors with certain exceptions (as indicated below). The visitation levels will be reviewed weekly, and depending upon the prevalence of COVID-19 in the community and hospital conditions, visitation changes may occur.

This means there visitation at Mountainside is limited to:

  • Up to two visitors for Hospice/End-of-Life patients, coordinated by Guest Services and the Inpatient Units
  • One visitor and doula for Maternity patients
  • One parent or guardian for minors
  • One visitor at a time for individuals with special needs
  • One visitor at time for non-COVID inpatients duriving visiting hours (1:00 p.m. - 5:00 p.m.) who are in the hospital for more than 72 hours. 
  • One visitor at a time for inpatient psychiatry patients (Adult Unit - Saturday and Sunday, 2:00 p.m. - 3:00 p.m.; Geriatric Unit - Tuesday and Thursday, 2:00 p.m. - 4:00 p.m.)

Emergency Department:

  • Visiting in the Emergency Department is limited to special circumstances, including but not limited to patients at the end of life, those with special needs and pediatric patients.
  • Only one visitor per patient will be allowed at a time. This will be strictly enforced
  • Visitor must be screened and temperature checked prior to entry to the building.
  • Visitors must wear a facemask, covering both the nose and mouth, throughout their time in the hospital.
  • Visitors must perform hand hygiene, using a foam dispenser, prior to visiting a patient.
  • Visitor information, including name and phone number, will be logged in the event that contact tracing is necessary.
  • Visitors in the ED must stay with the patient and are not permitted to walk around the ED
     

Visitation Guidelines:

  • Visitation to COVID-19 patients is not permitted at this time.
  • All visitors must be 18 years of age or older.
  • Inpatient visitors are allowed from 1:00 p.m. – 5:00 p.m.; Monday - Sunday.
  • Inpatient visitors must enter through the Main Lobby.
  • Visitors will be required to wear a mask, and other PPE as necessary, for the duration of their visit.
    • If visitor refuses to wear a mask or requested PPE, they will be asked to leave the facility.
    • Visitors must wear facemasks, covering nose and mouth, at all times within the facility.
    • Assistance with PPE will be provided as necessary.
  • Visitors must undergo symptom and temperature checks upon entering the facility. If they fail the screening, they will not be allowed to enter.
  • Visitors must perform hand hygiene before visiting a patient. Sanitizing foam or gel will be available.
  • Visitors must remain in the patient’s room as much as possible throughout the visit, except when directed by hospital staff to leave for specific procedures.
  • Visitors may not be present during procedures, or in the recovery room, except for:
    • Pediatrics
    • Childbirth
    • Patients with an intellectual, developmental or other cognitive disability
  • For same day surgeries, procedures or outpatient visits, patients are allowed one support person to accompany them to the facility.  
  • All outpatient visitors will enter through the Harries Pavilion.
  • The support person may remain with the patient through initial registration process and may rejoin the patient for the discharge process.
  • 6 ft. social distancing must be maintained in any common areas such as waiting rooms, lobbies, etc.
  • Patients with disabilities such as altered mental status, physical, intellectual or cognitive disability, communication barriers or behavioral concerns, who need assistance from a support person due to the specifics of their disability will be permitted to have such an individual with them. Support persons will be required to comply with safety measures as directed by the facility.

People with COVID-19 have had a wide range of symptoms reported – ranging from mild symptoms to severe illness. Visitors with these symptoms may have COVID-19 and should stay home to protect the safety of our patients and team members. You will not be allowed to enter the facility.

  • Fever or chills
  • Cough
  • Shortness of breath or difficulty breathing
  • Fatigue
  • Muscle or body aches
  • Headache
  • New loss of taste or smell
  • Sore throat
  • Nausea or vomiting
  • Diarrhea

Please contact the Office of Patient Experience at 973-429-6298 if you have additional needs for extended visitation. These requests will be reviewed on a case-by-case basis.

Visitors will not be tested for COVID-19. Visitors will also need to provide their contact information in the event that tracing becomes necessary.

Phone and video calls to patients are welcome and encouraged.

To reduce the number of people in waiting areas and our hospital:

  • Phone and video calls to inpatients are welcome and encouraged. 
  • Partners in care and family members are welcome to drop off and pick up patients for surgical and ambulatory services.
  • Partners in care and family will be contacted via phone by the patient’s care team.